Posted on Mon, Sep 14, 2009
Great customer service is not a given with governments, banks,
hospitals, or restaurants…nor is it a given with printer service
companies. However, having just gone through a major system upgrade at
LaserNetworks, I am fully aware of the need to have outstanding
customer support…and we have it.
LaserNetworks upgraded our proprietary and industry leading print
reporting software (called Resource Printer Manager…RPM) during the
early summer. The new v2.0 moves the bar even higher. The system
provides our customers with an even stronger report suite and improved
billing information. Internally, it allows our administrative teams to
more quickly access an asset from our expanding database of supported
printers, now approaching 100,000.
While our migration wasn’t without its challenges, we maintained our
commitment to our customers & rapidly, and just as importantly
professionally, resolved every issue that impacted our clients. Ninety
days later, our new system is fully integrated and both our customers
and employees are now reaping the benefits.
For our customers that went through any challenges with us, thank you
for your support and I trust you love the added benefits of the new
system. And to the dedicated team at LaserNetworks that migrated our
customers to the best print reporting in the industry, thank you for
your excellent commitment. Your efforts and long days ensured any
impact to our clients was minimal. We have successfully taken the best
Managed Print Reporting in the industry beyond the next level…it’s also
great to reset the bar before anyone reaches the old height. Congrats
to all.